Digital
“I want home internet in my area.”
No next stepNo coverage check, right offer, KYC or activation.
Conversion at risk
AI for telco operators
AI growth engine that turns conversations into revenue
Built for emerging-market telco operators. Anga works on the channels your customers and field teams already use, from WhatsApp chats to voice calls.
SalesConcierge · VoiceIntel · GroundIntel
SalesConcierge
Hi, I want home internet in my area.
Good news: your area has coverage and this plan fits what you need. Shall we go ahead?
Yes, let's do it.
Order registered. Send a photo of your ID to complete KYC.
✓ Order connected to activation
The problem
Telcos lose revenue when conversations don't lead to action.
It happens when a customer ready to buy is sent to another channel to finish, or when a field report never reaches the team that can act on it.
Voice
“My internet keeps failing. I've called before.”
No resolutionNo first-level fix, ticket, escalation or follow-up.
Experience and operating cost at risk
Field
“Customers are asking about a competitor's offer.”
No ownerNo commercial owner and no local action.
Local sales at risk
What we do
Anga turns telco conversations into growth.
Anga reads each request in the customer's own words, handles what it can and passes the rest to the responsible team with full context.
DigitalRequests and purchase intent
VoiceCalls, queries and complaints
FieldReports and signals from the ground
Anga decision layer
Offers · coverage · KYC · policies · service priorities
Completed sale
Eligible offer and next step
Right offerOrderKYCActivationSupport
Accountable action
Each signal assigned to the right team
Network incidentNetwork Operations
Competitor moveCommercial
Local trendRegional Management
Works with your channels and systems
WhatsAppWeb chatVoiceSMSMobile appBSS/OSSCRMProvisioning
Products
Built for the conversations that decide revenue.
Each product covers one channel, and they share the same decision layer.
SalesConcierge
Digital sales and support
Handles digital enquiries from the first question to an activated service. It checks coverage and eligibility, recommends the plan that fits, and takes the customer through order and KYC in the same conversation.
WhatsApp
“I want home internet in my area.”
Right offerOrderKYCActivationSupport
VoiceIntel
Voice AI for first-line care
Reduces call-centre volume by resolving the most common calls at first contact. When a case needs a person, VoiceIntel passes it to the right agent or technical team with the context, ticket and priority already set.
Inbound call
“My internet keeps failing. I've called before.”
FilterResolve level 1Route with context
GroundIntel
Field intelligence
Field officers report by voice note or message, in their own words. GroundIntel picks out each signal and sends it, with location and time, to the team that owns it.
Voice note · 0:42
“The tower next to the market has been down since this morning.”
Separate signalsAssign the ownerAction underway
Why Anga
We make AI work in the specific reality of telcos.
We adapt each deployment to the operator's offers, systems, languages and market, and we keep running it with your team after launch.
Telco-specific
Designed around telco processes such as offer eligibility, KYC and routing, and connected to BSS/OSS, CRM and provisioning systems.
Locally adapted
Works in local languages and reflects each market's offers, habits and commercial priorities.
Managed delivery
Our team configures and launches each deployment, then keeps adjusting it with yours once it is live.
Who we are
Built by people who have run telcos.
Anga AI was founded by telco and technology executives who have led operators and built companies in Africa, Latin America and the Middle East. We have worked on the operator side, so we design around the systems and processes operators actually run.
We focus on the telco industry, which we know inside out, and on the specific challenges operators face when they bring an AI layer to their channels and customers.
Percy Grundy (LinkedIn)
Founder & CEOFormer CEO of Tigo Ghana and of Digicel Central America; founder of Flo Live. 10+ years in telco leadership.
Raúl López (LinkedIn)
CTO30+ years building technology; 10+ years as telco CIO/CTO; AI and integration.
Cristina Paz (LinkedIn)
Head of B2B15+ years in product, partnerships, fintech and telco.
Elle D'Acci (LinkedIn)
UX Architect10+ years in human-centred design; 5+ in startups.
Get started
Ready to transform your operations?
Contact our team to schedule a demo and discover how Anga AI can deliver measurable business impact in weeks.
Schedule a demoEmailsales@angaai.com
LocationDubai AI Campus, DIFC Innovation Hub
What we offer
- Confidential strategic assessments
- Pilot programme design with defined metrics
- Custom architecture for your operations